Find 'Support & Help' in the App Menu
Once on your home screen, select the menu button in the upper left hand corner. If you have not finished registration select the '?' icon in the top left hand corner.
From this menu, select 'Support & Help'.
Select 'Contact Support'
If you'd like to talk to our staff quickly and easily in the Umba App, select 'Support' at the top of the menu.
Tell us how we can assist you
Write a message explaining the issue you are having and how we can best assist you. Someone from our team will contact you shortly.
Select 'Support Tickets' to view your submitted tickets
After you've made the initial request, select 'Support Tickets' to view responses to your ticket from our team.
Comments
33 comments
Hi
Don't this people have a phone number.
They don't get to reply in app message on time
Pls post your customer care numbers, and Bank account details for alternative means of loan repayment. I want to repay my loan, but I can't . The app is not "User friendly"
I transfer money to my umba wema bank account 7818554993 since on 2 January the amount is 18,000 but uptil now it did not reflect and I contacted my other bank and they said its successful from their end and they even have me a session I'd and I've contacted your support since last week no reply
Good day.
I deposited a total of #13,000 on Sunday 2nd, January 2022. Two of the deposit via Link Card (ending with 3625) was for #4,000 each. The deposit showed failed on the dashboard. I have contacted my card issuer and they've resolved that the deposit has been confirmed from their end.
The last one was a deposit from my Sterling Bank account with account number 050****344, an amount of #5,000, to the link account number associated with my account. That also left my Sterling Bank account (confirmed from the bank) but never landed on my Umba account.
It is also important to note that I have a pending loan which I wanted to payback that day. However with the recent events, I am afraid to perform any more deposits. I also need the previous amount deposited to be reflected on the account.
I would be glad if the issue could be resolved as soon as possible. I would also like a phone number I could call if possible.
Thank you.
5000 was remove from my bank account..plz I dnt no what happen
I want to login and can't receive OTP code on my phone
The amount that I apply for my loan was 30,000 but I was credited with just 27,000 I didn't see my balance of 3000 Umba I need my balance of 3000 if not I will not pay my complete loan amount because I can't pay for the money that I don't receive complete have email send messages no baby is answering me I also need a customer service phone number that is can contact umba immediate response please thanks I will be glad if my request is being answer on time.
Is no body working for umba Frim because nobody is answering to my email and message I need immediate response is very urgent..
I transferred money since morning uptill now am still waiting to see the alert
Umba is the worst platform in terms of customer service
So useless
What went wrong I thought umba was reliable I can't access my account just like that... too bad.
Are this people whyning us?
Please I have paid back the loan I borrowed .I paid yesterday evening... Please can you clear me .. please .. this is furstrating...
I just did I should check the app to see how much loan I could be offered and I saw up to 30,000,so I tried to see how true that is,then I selected 25,100 I now clicked accept,it asked for my pin or fingerprint then I believe that it's true,I didn't put my pin or fingerprint tho then a pop-up message came up only for me to find out they have put the money into my account I paid it back immediately the 25,100....then I received a Gmail and they are telling me I have cleared the loan and I have 3725 balance pending 😢,like how do I pay? I don't have such money
Ha I don fall put see complain comment everywhere haaaa
My small 6k done 😢
These people are the worst in terms of customer service... no one is responding to mail or in-app chats. I made a transfer from my umba account and it is more than 24hrs now, I'm yet to get credited
I have same issue as Gboyegba above.
Honestly,with the passion I had for UMBA,at the moment you guys are nothing to write home about.
I transfer #1500 and #500 to my sportybet wallet and Accessbank respectively since yesterday and till this moment,My acct is yet to be credited and my wallet is yet to be funded.
I wonder why the only means of communication btw u and ur customers is via mail.
Umba team, kindly conclude the subject reversals immediately as this is more than 24hrs.
Phone ....08168020812
Email.... isuibrahimj@gmail.com
Regards
Seriously umba wallet are scammers
Is no body working for umba Frim because nobody is answering to my email and message I need immediate response is very urgent..
I can't log into my umba account,I want to pay my loan
I can't login my account please I need your support
Having issues reapplying even after getting my eligibility..it keeps telling me "something went wrong"..
How do I fix this..?
I can't login my app
I withdrew 15k from the app on the 31 of Dec 2022 and it displayed transaction completed but the money didn’t reflect in my bank account.
Unable to login the App ...Retry again error...is the server down ?
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