How do I contact the Customer Care Team?

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25 comments

  • joy miroyo
    The above loan was cleared  on 28/6/2019 13:38  mpesa code NFS0VXXV9I amount 460/=
    Kindly update my crb report and improve on your services
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  • joy miroyo
    The above loan was cleared  on 28/6/2019 13:38  mpesa code NFS0VXXV9I amount 460/=
    Kindly update my crb report and improve on your services
    0
    Comment actions Permalink
  • joy miroyo
    The above loan was cleared  on 28/6/2019 13:38  mpesa code NFS0VXXV9I amount 460/=
    Kindly update my crb report and improve on your services
    0
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  • Precious Reuben

    Hi

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  • Atiemwen Odion Destiny

    Don't this people have a phone number.

    They don't get to reply in app message on time

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  • Edughom Sunday-Naku

    Pls post your customer care numbers, and Bank account details for alternative means of loan repayment. I want to repay my loan, but I can't . The app is not "User friendly"

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  • Abdul Mudalib

    I transfer money to my umba wema bank account 7818554993 since on 2 January the amount is 18,000 but uptil now it did not reflect and I contacted my other bank and they said its successful from their end and they even have me a session I'd and I've contacted your support since last week no reply

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  • Andromadus Naruto

    Good day.

    I deposited a total of #13,000 on Sunday 2nd, January 2022. Two of the deposit via Link Card (ending with 3625) was for #4,000 each. The deposit showed failed on the dashboard. I have contacted my card issuer and they've resolved that the deposit has been confirmed from their end.

    The last one was a deposit from my Sterling Bank account with account number 050****344, an amount of #5,000, to the link account number associated with my account. That also left my Sterling Bank account (confirmed from the bank) but never landed on my Umba account.

    It is also important to note that I have a pending loan which I wanted to payback that day. However with the recent events, I am afraid to perform any more deposits. I also need the previous amount deposited to be reflected on the account.

    I would be glad if the issue could be resolved as soon as possible. I would also like a phone number I could call if possible.

    Thank you.

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  • Damilola Anuoluwapo

    5000 was remove from my bank account..plz I dnt no what happen

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  • Adetunji David

    I want to login and can't receive OTP code on my phone

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  • Roseline Onyegbula

    The amount that I apply for my loan was 30,000 but I was credited with just 27,000 I didn't see my balance of 3000 Umba I need my balance of 3000 if not I will not pay my complete loan amount because I can't pay for the money that I don't receive complete have email send messages no baby is answering me I also need a customer service phone number that is can contact umba immediate response please thanks I will be glad if my request is being answer on time.

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  • Roseline Onyegbula

    Is no body working for umba Frim because nobody is answering to my email and message I need immediate response is very urgent..

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  • adekunle aladesuru

    I transferred money since morning uptill now am still waiting to see the alert

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  • olamilekan abdulrasheed

    Umba is the worst platform in terms of customer service
    So useless

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  • David Bayleev

    What went wrong I thought umba was reliable I can't access my account just like that... too bad.

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  • TEMITOPE ADEYEMI

    Are this people whyning us?

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  • Belinda John

    Please I have paid back the loan I borrowed .I paid yesterday evening... Please can you clear me .. please .. this is furstrating...

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  • Uche olu

    I just did I should check the app to see how much loan I could be offered and I saw up to 30,000,so I tried to see how true that is,then I selected 25,100 I now clicked accept,it asked for my pin or fingerprint then I believe that it's true,I didn't put my pin or fingerprint tho then a pop-up message came up only for me to find out they have put the money into my account I paid it back immediately the 25,100....then I received a Gmail and they are telling me I have cleared the loan and I have 3725 balance pending 😢,like how do I pay? I don't have such money

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  • Oseyiomon Francis

    Ha I don fall put see complain comment everywhere haaaa

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  • Oseyiomon Francis

    My small 6k done 😢

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  • Gboyega

    These people are the worst in terms of customer service... no one is responding to mail or in-app chats. I made a transfer from my umba account and it is more than 24hrs now, I'm yet to get credited

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  • Isu Ibrahim Julius

    I have same issue as Gboyegba above.
    Honestly,with the passion I had for UMBA,at the moment you guys are nothing to write home about.
    I transfer #1500 and #500 to my sportybet wallet and Accessbank respectively since yesterday and till this moment,My acct is yet to be credited and my wallet is yet to be funded.
    I wonder why the only means of communication btw u and ur customers is via mail.
    Umba team, kindly conclude the subject reversals immediately as this is more than 24hrs.
    Phone ....08168020812
    Email.... isuibrahimj@gmail.com

    Regards

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  • Usman Idris

    Seriously umba wallet are scammers

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  • Abayomi Gabriel

    Is no body working for umba Frim because nobody is answering to my email and message I need immediate response is very urgent..

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  • oyeguebridget

    I can't log into my umba account,I want to pay my loan

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