How do I contact the Customer Care Team?

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8 comments

  • joy miroyo
    The above loan was cleared  on 28/6/2019 13:38  mpesa code NFS0VXXV9I amount 460/=
    Kindly update my crb report and improve on your services
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  • joy miroyo
    The above loan was cleared  on 28/6/2019 13:38  mpesa code NFS0VXXV9I amount 460/=
    Kindly update my crb report and improve on your services
    0
    Comment actions Permalink
  • joy miroyo
    The above loan was cleared  on 28/6/2019 13:38  mpesa code NFS0VXXV9I amount 460/=
    Kindly update my crb report and improve on your services
    0
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  • Precious Reuben

    Hi

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  • Atiemwen Odion Destiny

    Don't this people have a phone number.

    They don't get to reply in app message on time

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  • Edughom Sunday-Naku

    Pls post your customer care numbers, and Bank account details for alternative means of loan repayment. I want to repay my loan, but I can't . The app is not "User friendly"

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  • Abdul Mudalib

    I transfer money to my umba wema bank account 7818554993 since on 2 January the amount is 18,000 but uptil now it did not reflect and I contacted my other bank and they said its successful from their end and they even have me a session I'd and I've contacted your support since last week no reply

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  • Andromadus Naruto

    Good day.

    I deposited a total of #13,000 on Sunday 2nd, January 2022. Two of the deposit via Link Card (ending with 3625) was for #4,000 each. The deposit showed failed on the dashboard. I have contacted my card issuer and they've resolved that the deposit has been confirmed from their end.

    The last one was a deposit from my Sterling Bank account with account number 050****344, an amount of #5,000, to the link account number associated with my account. That also left my Sterling Bank account (confirmed from the bank) but never landed on my Umba account.

    It is also important to note that I have a pending loan which I wanted to payback that day. However with the recent events, I am afraid to perform any more deposits. I also need the previous amount deposited to be reflected on the account.

    I would be glad if the issue could be resolved as soon as possible. I would also like a phone number I could call if possible.

    Thank you.

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