Sometimes we put a temporary freeze on accounts when we notice suspicious activity. Any transaction that doesn’t match your usual transaction pattern can be flagged as suspicious activity.
Usually we send an email with specific instructions on how to unfreeze your account.
When we temporarily block your account it is to ensure that no fraudulent activity is being done on your account, and your money is safe and secure.
If you notice something suspicious or think you might have been the victim of fraud, please get in touch with our customer service team as soon as possible.